Hello, dear customer, welcome to HADS store.

Things to know before buying:
① Due to the limitation of packaging volume for international logistics transportation, large-sized carpets exceeding a certain size will be transported in folded packaging. Therefore, there may be some creases when you receive the goods. It is recommended that you understand this clearly when purchasing to avoid disputes after receiving the goods.

② The carpet pattern is machine printed, and the color seen on the display screen may be slightly different from the actual color. It is recommended to understand it clearly when purchasing and avoid disputes after receiving the goods.

③ If you are not satisfied with the carpet after receiving it or find that the carpet is damaged, you can contact the store customer service immediately. The customer service will immediately help you deal with your after-sales problem. We do not want you to raise disputes directly. Thank you for your understanding.

④ If you need a custom size, please contact the store customer service directly. It is not recommended to choose the custom option in the link to pay.

The floor mat you are looking at now is professionally used in the kitchen. Its fabric is leather PVC. Its main feature is waterproof, oil-proof and non-slip. At the same time, its soft and resilient fabric can also protect the tableware from being broken due to falling.


1.  ABOUT CHROMATIC ABERRATION
Due to different monitors,There may be slight color difference in the product photos, please refer to the actual product.

2.  ABOUT THE CREASE

Due to shipping restrictions in some countries, some rugs require folded packaging. When you receive the rug, there may be some creases. After a period of normal use, the creases will gradually disappear.  You can also quickly eliminate the creases by ironing. 

3. DELIVERY TIME
Under normal circumstances, it will be sent 3-5 days after the order is placed, and it may be delayed to 7-15 days in special circumstances.

4. CHECK THE PACKAGING
When you receive the package, check it for damage.  Confirm that the package is in good condition before signing for it.  If the package is damaged, please reject it and the logistics company will bear all the losses.

Please contact us firstly if you are not satisfied with the item when received. As a serious and responsible seller, we will try our best to solve your problem. Thank you very much for your understanding.

CUSTOMER SERVICE ONLINE TIME:
Beijing Time : 9:30-12:00 \ 13:00-18:30
Moscow Time : 4:30-7:00 \ 8:00-13:30
New York Time : 20:30-23:00 \ 0:00-5:30
London Time : 1:30-4:00 \ 5:00-10:30